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How do I order my letter from Santa?

Ordering is simple, head over to the ‘order your letter‘ page, choose from a choice of 10 papers, add a few details and it will be sent straight over to Santa’s workshop for signing off by the big man himself.

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Can I see the letter before it is sent?

As each of our letters are individually hand crafted in our workshop by elves, we are unable to provide a sample before it is sent out.  We use only premium natural materials.  Every letter is unique one of a kind and individual to you.

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Do you offer free delivery?

Of course, all our letters come with free fast delivery.

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Do you deliver worldwide?

Yes, there may be a small surcharge. You can select your delivery address when placing your order and we will send it straight out to you.

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Can I order a letter after the final postal dates?

Yes, you can. We will do our best to get it out to you on time, however cannot guarantee delivery past Royal Mails cut off dates.

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Is my personal information safe?

Yes. We do not share or pass your details onto other companies. All transactions are handled via PayPal and our secure payment provider Stripe. Both provided a secure server (SSL) so your transaction is safe and secure.

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When can I personalise the letter?

You can fully personalise your child’s letter from the North Pole on our Order Page.  We offer a fully customised letter on a choice of 10 festive papers along with optional extras to add that extra special touch.

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When will my Santa letter arrive?

Any order placed before 20th December will arrive before Christmas! When ordering your letter can choose when you would like your letter to be delivered. If you wish your letter to arrive earlier, no problem! Or you can even request your Santa posts your letter on a certain day!

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What is the latest a letter from Santa can be ordered to arrive in time for Christmas 2018?

UK Customers You can order Santa letter on or before the 21st December to arrive in time for Christmas!
Ireland The final deadline for Ireland is 17th December.
Rest of Europe The final deadline for rest of Europe is 14th December.
USA The final deadline for rest of USA is 15th December.

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Where’s my letter?

We send all of our letters by Royal Mail. Please allow 3-5 working days for delivery following your chosen postage/dispatch date and up to 7 in peak Christmas posting times, for delivery of any first class letters.